Important Links

FAQs

How do I shop on Scarlet?

 

Shopping on Scarlet is really easy. Log on to www.scarletpimpernal.com and visit our array of products. For your convenience we have categorized our best selling sections and categories in an alphabetical order. All you need to do is choose your product, compare the rates and order from the store with the lowest price right here through us.

 

How should I go about shopping for a big purchase in consumer electronics on Scarlet?

 

The shopping process with us is extremely simple. Simply go to the respective product you want to buy and add it to your cart. You can choose an option of payment while check out that suits you best and proceed according to instructions.

 

Is it safe to order products on Scarlet using my credit card or checking information?

 

It is absolutely safe to order with us using your credit/ debit card as we do not store your personal data, except your shipping address and phone number for our reference.

 


 

Shipping

 

Do you ship outside the India?

 

Unfortunately, for the time being our services are restricted to India only. But Scarlet will ship international soon.

 

Can my order be shipped to a different country than the billing address?

 

Sorry but your shipping address must be within India and your consignment would be delivered to the billing address.

 

How long will it take to get my order?

 

We work hard to make sure that your order reaches to you on time. But in unforeseen situation your product might take a little longer time.

 


 

Store Credit

 

How do I use my store reward points?

 

If you have earned point from us, you can redeem the points while check out.

 

What can I use my store rewards on?

 

You can use your store credits on all purchase while check out unless, otherwise mentioned.

 


 

Other

 

How do I contact you?

 

You can reach us via our contact us form under "Customer Support" section. You can also recommend suggestion via "Feedback Form", Email or via Phone number.

 

Which forms of payment do you accept?

 

You can either check out with your credit card, debit card, internet banking, PayMate or pay cash on delivery if the product has the option to do so.

 

What is this shopping cart thing?

 

Shopping cart is a basket where you can accumulate all your products and pay the grand total at the time of check out just like you do in your nearest shopping mall.

 

What is checkout?


Check out is the last step of your buying process. At this step you will require to make your payments.

 

Why do I need a billing address?

 

This is chiefly for gifting purpose or the payee is out of the shipping address area.

 

Which credit cards do stores take?

 

The stores accept any standard credit card. Should you find a problem in paying with your credit card, do contact the card service provider.

 

How long after I submit my order is it acted upon?

 

The order is acted upon immediately, however it is not confirmed unless you have received a verification call.

 

Why do I have to verify some information after ordering?

 

You must verify your order after purchase to avoid any confusion or misplacement.

 

How do I get a record my order?

 

You can get a detailed record of your order under your accounts in Scarlet.

 

Can I come to your office and pay cash?

 

Yes, you can pay at our outlet at Scarlet Pimpernal Boutique Kollam Scarlet Pimpernal, T V S Building M C Road, Chengannur Allappuzha Dist, India, Kerala PIN - 689121

 

Whom do I contact if my issue is not resolved?

 

You can call at customer support number 0479 -2454605, 09388912000 for any kind of assistance or you can email your greviances at  "feedback@scarletpimpernal.com." Your suggestions are welcomed!